Shipping Policy

This page explains how shipping works for orders placed with Nyxlete. It's a supplement to our Terms of Service, which governs the order relationship as a whole.

Where We Ship From

Every order is manufactured and shipped from our facility in Sialkot, Pakistan. We currently serve customers in the USA · UK · Canada · Middle East, and can discuss shipping to other regions on request.

Sample vs. Bulk Shipments

Samples and bulk orders ship separately. A sample typically ships within 8–10 days of your order being confirmed, for your approval before bulk production starts. Once you approve the sample, bulk production begins and typically ships within 15–18 days. These are typical production timelines, not shipping transit times — international transit is additional and varies by destination and shipping method.

Shipping Method & Cost

Shipping method (air freight, sea freight, or courier, depending on order size and urgency) and cost are confirmed with you as part of your order, not published as a fixed rate — they depend on order weight/volume, destination, and how quickly you need it. We'll quote shipping alongside your product pricing before you confirm an order.

Customs, Duties & Import Taxes

For international shipments, any customs duties, import taxes, or brokerage fees charged by your destination country are the buyer's responsibility and are not included in our quoted price unless we've explicitly agreed otherwise in writing. We'll provide standard commercial documentation to help your shipment clear customs, but we don't control what a given country charges on import.

Tracking & Delivery

Once your order ships, we'll send tracking information for your shipment where the carrier provides it. Estimated transit time will be shared at the time of shipping and depends on the method and destination agreed for your order.

Delays

We aim to hit the timelines quoted for your order, but production and shipping timelines are estimates, not guarantees — factors like fabric availability, order complexity, customs processing, and carrier delays can affect them. We'll tell you as early as possible if a specific order is running outside its expected timeline.

Damaged or Lost Shipments

If your order arrives damaged or doesn't arrive at all, contact us as soon as possible with your order details so we can investigate with the carrier and work toward a resolution.

Contact Us

Questions about shipping on a specific order can be sent to hello@nyxlete.com or via WhatsApp.